ChannelView

Customer Access Made Simple

Online Asset Management For You & Your Customers

ChannelWorks realizes the hassle channel partners go through to keep up with all the data, documents, and details surrounding Third Party Maintenance (TPM) and support. That’s why we have created a simple, smart platform that aggregates all of your maintenance management activities, so you can gain more clarity and control over your day to day business decisions. 

ChannelWorks allows you and your customers to gain total control of all assets, maintenance contracts, and vendors with ChannelView. By centralizing maintenance related activities to a single, comprehensive platform, you and your customers are able to maximize ROI, drive cost savings, and reduce oversight headaches. 

Stop endlessly searching for asset information. Stop creating and managing more contracts than you need. Stop wondering which vendors support your assets. Start ChannelWorks Maintenance Portal.

Explore ChannelView Capabilities

Renewal Management

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  • Keep track of every maintenance contract you have and notify customers to renew seamlessly and automatically with our portal. Simply set up notifications to be automated to your customers regarding upcoming contract expiration, so that you never miss a renewal opportunity ever again.
  • Once customers receive a notification, they will have the option to immediately order a renewal. They can receive weekly reminders to renew until their asset contract has reached expiration.    

Contracts

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  • View multiple contracts at once and gain full visibility to better identify opportunities to consolidate contracts and drive cost savings.

Monitoring & Reporting

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  • Monitor your entire network-connected infrastructure to manage and allow audits of your network-connected software licenses. Search your network, auto-discover all devices, and develop comprehensive asset inventory lists.
  • Easily download any stored data in the portal – whether it’s a bulk list or filtered for specifics to share with anyone on your team.

Assets

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  • Keep close tabs on any assets you choose, whether it’s TPM, OEM, or self-supported. Customize your view by status, location, SLAs, and many more according to what’s most important to your business. 
  • Analyze all assets in your environment to easily spot opportunities for tremendous cost savings.

Ticket Tracking

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  • Consolidate your ticket requests with the ChannelWorks portal. When you need support, simply open a ticket from our platform when you need support, and activity will be tracked automatically in real time. 
  • All TPM communications are captured in the ChannelWorks platform for easy display. No need to continuously contact vendors for updates. Simply log into the portal and view the most recent activity.

The Benefits To You

Lower Maintenance Costs

Increased Visibility

Superior Forecasting and Budgeting

Reduced Contract Complexity

Increased ROI

Improved Infrastructure Management

Quick Turnaround Time

Mitigated Risk of Downtime