ChannelWatch Monitoring

Technology resources are increasingly limited and thinly spread, leaving critical IT operations open to risk. ChannelWorks’ monitoring and remote management service, ChannelWatch, enables IT teams to reallocate time to core IT operations and strategic initiatives, spending less time on infrastructure housekeeping tasks while improving business outcomes. Our advanced monitoring service provides comprehensive, proactive monitoring with real-time alerts and reporting across an entire infrastructure, from servers and storage to network applications, with multiple options for managed ticket escalation and full remediation of incidents.

ChannelWatch features advanced analytics with next-generation capabilities extending beyond traditional incident management.

TOP TO BOTTOM VISIBILITY

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Single interface for the comprehensive environment with real-time data for the entire stack.

REAL-TIME RELATIONSHIP & DEPENDENCY MAPPING

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Automatically discover, map, and track relationships to quickly identify impacted services and likely causes.

INTELLIGENT TICKETING

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Includes built-in runbook automation to improve efficiency and significantly reduce incident noise & time to resolution.

ON-DEMAND REPORTING

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Best-practice monitoring policies assess availability, health, risk, and other essential KPIs.  

ONE USER-FRIENDLY PLATFORM

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Address IT operations – from monitoring to event management, to automated and customizable remediation – from one centralized platform.

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