ChannelView
Customer Access Made Simple
Online Asset Management For You & Your Customers
ChannelWorks realizes the hassle channel partners go through to keep up with all the data, documents, and details surrounding Third Party Maintenance (TPM) and support. That’s why we have created a simple, smart platform that aggregates all of your maintenance management activities, so you can gain more clarity and control over your day to day business decisions.
ChannelWorks allows you and your customers to gain total control of all assets, maintenance contracts, and vendors with ChannelView. By centralizing maintenance related activities to a single, comprehensive platform, you and your customers are able to maximize ROI, drive cost savings, and reduce oversight headaches.
Stop endlessly searching for asset information. Stop creating and managing more contracts than you need. Stop wondering which vendors support your assets. Start ChannelWorks Maintenance Portal.
Explore ChannelView Capabilities
Renewal Management
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- Keep track of every maintenance contract you have and notify customers to renew seamlessly and automatically with our portal. Simply set up notifications to be automated to your customers regarding upcoming contract expiration, so that you never miss a renewal opportunity ever again.
- Once customers receive a notification, they will have the option to immediately order a renewal. They can receive weekly reminders to renew until their asset contract has reached expiration.
Contracts
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- View multiple contracts at once and gain full visibility to better identify opportunities to consolidate contracts and drive cost savings.
Assets
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- Keep close tabs on any assets you choose, whether it’s TPM, OEM, or self-supported. Customize your view by status, location, SLAs, and many more according to what’s most important to your business.
- Analyze all assets in your environment to easily spot opportunities for tremendous cost savings.
Ticket Tracking
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- Consolidate your ticket requests with the ChannelWorks portal. When you need support, simply open a ticket from our platform when you need support, and activity will be tracked automatically in real time.
- All TPM communications are captured in the ChannelWorks platform for easy display. No need to continuously contact vendors for updates. Simply log into the portal and view the most recent activity.
The Benefits To You
Lower Maintenance Costs
Increased Visibility
Superior Forecasting and Budgeting
Reduced Contract Complexity
Increased ROI
Improved Infrastructure Management
Quick Turnaround Time
Mitigated Risk of Downtime
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