Values and Culture
A glimpse into who we are and how we live out our values.
Who We Are At Our Core
We are passionate about helping our partners provide the best value and service to their customers, giving them the tools and solutions needed to be their customers’ trusted, end-to-end IT partners. Our employees are the lifeblood of ChannelWorks and we strive to embody our values in each and every interaction, whether it’s with another employee, a customer, or a vendor. Working with ChannelWorks means working with a company that lives out its values every day; we work quickly, reliably, and smoothly, all while prioritizing sustainability.
Our Values
Be Easy
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We pride ourselves on making it easy to work with us; we’re the most straightforward partner to work with in the channel.
- We offer turnkey programs centered around business outcomes, including a contract and asset management portal, Marketing as a Service (MaaS) & Business Development support, all white labeled in support of your brand.
- We never sell to end users, making us a trustworthy provider for the channel.
Be Fast
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We make our partners look good with fast service.
- Our average quote turnaround time is less than 1 hour.
- We offer same-day-ship for most hardware.
- Our SLAs can be customized based on your customers’ unique business needs and budget.
Quality Matters
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Our products and services deliver the highest quality industry standard.
- Our hardware has a failure rate of less than 0.2%
- Our customer retention rate is 96%
Sustainability Focused
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The very foundation of ChannelWorks business is sustainability. It is one of our core values.
- Third-party maintenance, pre-owned hardware, and professional services such as IT divest, buy-back, and ITAD all contribute to a circular economy.
Team Culture
One Year Anniversary
In celebration of ChannelWorks’ one year anniversary, we had an amazing company-wide event at 6 Bridges Brewing. Our team enjoyed spending the night celebrating the success and growth we’ve experienced as a company over the past year. Leadership is proud of everything ChannelWorks has accomplished and is grateful for the team that has developed over the year, building and shaping success.
We are excited to continue growing and serving the IT channel in year two!
Toys For Tots 2021
ChannelWorks ended the year by staying true to one of its core values: giving back to the community. This past year, ChannelWorks donated over $11,000 worth of toys, books, and sports gear to our local Toys for Tots foundation. Toys for Tots is a non-profit organization that gives Christmas presents to children whose families are struggling financially.
We are grateful for our customers and partners who made it possible for us to give back to our community this holiday season. Our team looks forward to continuing this holiday tradition in 2022!
Rainbow Village 2021
This past year, ChannelWorks partnered with Rainbow Village to assist families in their journey out of homelessness. Rainbow Village is a non-profit organization focused on improving the lives of homeless families with children by providing a stable community and services that instill initiative and self-development for future generations.
Rainbow Village’s two-year program makes a huge impact in the lives of these families. They welcome volunteers like us to help keep their campus functional and clean, creating a warm environment for their families.
